Attraction during the service encounter : examining the other side of the coin
Year of publication: |
2016
|
---|---|
Authors: | Kuppelwieser, Volker ; Touzani, Mourad |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 5, p. 504-518
|
Subject: | Homophily | Customer satisfaction | Customer attractiveness | Social attraction | Kundenzufriedenheit | Münzen | Coins |
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