Bayesian analysis of queues with impatient customers: Applications to call centers
| Year of publication: |
2012
|
|---|---|
| Authors: | Aktekin, Tevfik ; Soyer, Refik |
| Published in: |
Naval research logistics : an international journal. - New York, NY : Wiley, ISSN 0894-069X, ZDB-ID 3924944. - Vol. 59.2012, 6, p. 441-457
|