Call center arrival modeling: A Bayesian state‐space approach
| Year of publication: |
2011
|
|---|---|
| Authors: | Aktekin, Tevfik ; Soyer, Refik |
| Published in: |
Naval research logistics : an international journal. - New York, NY : Wiley, ISSN 0894-069X, ZDB-ID 3924944. - Vol. 58.2011, 1, p. 28-43
|