Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Darius-Aurel Frank, Tobias Otterbring
| Year of publication: |
2023
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|---|---|
| Authors: | Frank, Darius-Aurel ; Otterbring, Tobias |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 189.2023, p. 1-15
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| Subject: | Acknowledgment | Artificial intelligence | Customer loyalty | Embarrassment | Service robots | Warmth and competence | Künstliche Intelligenz | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.122345 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014266108