Benchmarking field services using a zero defects approach
| Year of publication: |
1997
|
|---|---|
| Authors: | Behara, Ravi S. ; Lemmink, Jos G.A.M. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 14.1997, 4-5, p. 512-526
|