Modelling and evaluating service quality measurement using neural networks
| Year of publication: |
2002
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|---|---|
| Authors: | Behara, Ravi S. ; Fisher, Warren W. ; Lemmink, Jos G.A.M. |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 22.2002, 9-10, p. 1162
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