Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Paulo Augusto Cauchick Miguel and Marly Monteiro de Carvalho
| Year of publication: |
2014
|
|---|---|
| Authors: | Miguel, Paulo Augusto Cauchick ; Carvalho, Marly M. |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 21.2014, 1, p. 62-76
|
| Subject: | Six Sigma | Quality management | Quality improvement | Service operations | Service organizations | Process implementation | Qualitätsmanagement | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Prozessmanagement | Business process management | Einführung | Implementation | Benchmarking | Dienstleistungsmanagement | Service management |