Bessant's continuous improvement model : revisiting and revising
Year of publication: |
2013
|
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Authors: | Fryer, Karen ; Ogden, Susan ; Anthony, Jiju |
Published in: |
International journal of public sector management : IJPSM. - Bingley : Emerald, ISSN 0951-3558, ZDB-ID 616356-7. - Vol. 26.2013, 6, p. 481-494
|
Subject: | Continuous improvement | Public sector | Quality | Public sector organizations | United Kingdom | Business improvement | Performance measurement (quality) | Öffentlicher Sektor | Performance-Messung | Performance measurement | Großbritannien | Qualitätsmanagement | Quality management | Vorschlagswesen | Employee suggestion system | Theorie | Theory | Dienstleistungsqualität | Service quality |
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