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Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin, (2015)
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal, (2018)
The impact of relationship marketing on customer value, satisfaction and loyalty : evidence from banking sector in Indonesia
Djajanto, Ludfi, (2019)
Transforming customer experience : a story of ambition, values, beliefs, and digital capabilities
Meehan, Sean A., (2024)
ACORN in the political marketplace
Yorke, David A., (1986)
Simply better : winning and keeping customers by delivering what matters most
Barwise, Patrick, (2004)