Beyond the service process : the effects of organizational and market factors on customer perceptions of health care services
Year of publication: |
2014
|
---|---|
Authors: | Makarem, Suzanne C. ; Al-Amin, Mona |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 399-414
|
Subject: | organizational and market factors | hospital ratings | customer perceptions of services | service delivery context | employee ownership | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care |
-
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja, (2016)
-
Nadiri, Halil, (2016)
-
Anabila, Peter, (2020)
- More ...
-
Hospital abitlity to attract international patients : a conceptual framework
Al-Amin, Mona, (2011)
-
Al-Amin, Mona, (2016)
-
Hospital abitlity to attract international patients : a conceptual framework
Al-Amin, Mona, (2011)
- More ...