Beyond the workday : the effect of daily customer interpersonal injustice on hotel employee experiences after work and the next day
Xiaolin (Crystal) Shi, Xiaoting Huang
| Year of publication: |
2022
|
|---|---|
| Authors: | Shi, Xiaolin ; Huang, Xiaoting |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-11
|
| Subject: | Abusive supervision | Customer interpersonal injustice | Ego depletion theory | Prolonged stress response | Regulatory focus theory | Stress | Work stress | Hotellerie | Hotel industry | Soziale Beziehungen | Social relations | Konsumentenverhalten | Consumer behaviour |