Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
| Year of publication: |
2004
|
|---|---|
| Authors: | Zeelenberg, Marcel ; Pieters, Rik |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 57.2004, 4, p. 445-455
|
| Publisher: |
Elsevier |