Blame and service recovery strategies in lateral exchange markets
Seth Ketron and Shirley Mai
| Year of publication: |
2022
|
|---|---|
| Authors: | Ketron, Seth ; Mai, Enping |
| Subject: | attribution of blame | consumer empowerment | Lateral exchange markets | service failure | service recovery | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Devisenmarkt | Foreign exchange market | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/0965254X.2019.1642935 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013170039