Blue and red voices : effects of political ideology on consumers' complaining and disputing behavior
Kiju Jung, Ellen Garbarino, Donnel A. Briley, Jesse Wynhausen
| Year of publication: |
October 2017
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|---|---|
| Authors: | Jung, Kiju ; Garbarino, Ellen ; Briley, Donnel A. ; Wynhausen, Jesse |
| Published in: |
Journal of consumer research : JCR ; an interdisciplinary bimonthly. - Oxford : Oxford University Press, ISSN 0093-5301, ZDB-ID 188686-1. - Vol. 44.2017, 3, p. 477-499
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| Subject: | political ideology | consumer complaint and dispute | customer satisfaction | public data | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Ideologie | Ideology | Beschwerdemanagement | Complaint management |