Breaking through : implementing customer focus in enterprises
Year of publication: |
2004
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Authors: | Vandermerwe, Sandra |
Publisher: |
Basingstoke [u.a.] : Palgrave Macmillan |
Subject: | Customer relations | Marketing | Strategisches Management | Kundenorientierung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Homburg, Christian, (2004)
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The customer centred strategy : thinking strategically about your customers
Jenkins, Mark, (1997)
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Strategy in crisis : why business urgently needs a completely new approach
DeKare-Silver, Michael, (1997)
- More ...
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Customer capitalism : the new business model of increasing returns in new market spaces
Vandermerwe, Sandra, (1999)
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Services marketing : a European perspective
Lovelock, Christopher H., (1999)
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Competing through services : strategy and implementation ; cases and text
Vandermerwe, Sandra, (1994)
- More ...