Breathing down your neck! : the impact of queues on customers using a retail service
Martin Dahm, Daniel Wentzel, Walter Herzog, Annika Wiecek
| Year of publication: |
June 2018
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|---|---|
| Authors: | Dahm, Martin ; Wentzel, Daniel ; Herzog, Walter ; Wiecek, Annika |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 94.2018, 2, p. 217-230
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| Subject: | Queuing | Waiting | Social Impact Theory | Affect | Social pressure | Service quality | Einzelhandel | Retail trade | Dienstleistungsqualität | Warteschlangentheorie | Queueing theory | Konsumentenverhalten | Consumer behaviour | Soziale Folgen | Social impact | Soziale Norm | Social norm | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretai.2018.04.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011881552