Building a world-class service organisation (assessment tool)

Jochen Wirtz, NUS Business School, Singapore

Preface -- Introduction -- Creating a world-class service organization -- From losers to leaders: four levels of service performance -- Moving to a higher level of performance -- Customer satisfaction and corporate performance -- Conclusion -- Summary -- Endnotes

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Year of publication:	[2018]
Authors:	Wirtz, Jochen
Publisher:	New Jersey : World Scientific
Subject:	Dienstleistungssektor \| Service industry \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsmarketing \| Services marketing \| Erfolgsfaktor \| Success factor

Extent:	30 Seiten Illustrationen
Series:	Winning in service markets series. - Singapore : WS Professional, an imprint of World Scientific Publishing Co. Pte. Ltd., ZDB-ID 2925636-7. - Vol. vol. 13
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references
ISBN:	978-1-944659-45-5 ; 978-1-944659-47-9
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011955232