Building engaged team performance : align your processes and people to achieve game-changing business results
Dodd Starbird and Roland Cavanagh
| Year of publication: |
c 2011
|
|---|---|
| Authors: | Starbird, Dodd ; Cavanagh, Roland R. |
| Publisher: |
New York [u.a.] : McGraw-Hill |
| Subject: | Arbeitsgruppe | Team | Performance-Management | Performance management | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | USA | United States |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIV, 267 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook ; Fallstudie ; Case study |
| Language: | English |
| Notes: | Includes bibliographical references Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the "cycle of change" -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- A few words about generations in the workforce: expectations, rewards -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling ETP -- Breakthrough: the future of engaged team performance. |
| ISBN: | 0-07-174226-3 ; 978-0-07-174226-9 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008737648