Building internal competencies capabilities and capacity to deliver great customer experiences
Year of publication: |
December 2017
|
---|---|
Authors: | De Villiers, Rouxelle ; Coleman, Linda |
Published in: |
International journal of business and economics. - Taichung : Feng Chia University, ISSN 1607-0704, ZDB-ID 2573186-5. - Vol. 16.2017, 2, p. 167-169
|
Subject: | brand reputation capabilities | competencies | employee empathy | service excellence | Kompetenz | Competence | USA | United States | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
-
Building internal competencies, capabilities, and capacity to deliver great customer experiences
De Villiers, Rouxelle, (2017)
-
Lucia-Palacios, Laura, (2020)
-
Wu, Yu-Chi, (2015)
- More ...
-
De Villiers, Rouxelle, (2017)
-
Building internal competencies, capabilities, and capacity to deliver great customer experiences
De Villiers, Rouxelle, (2017)
-
Chen, Po-Ju, (2016)
- More ...