C: MODELING AND SYSTEMS ANALYSIS - The impact of waiting time guarantees on customers' waiting experiences
| Year of publication: |
1998
|
|---|---|
| Authors: | Kumar, Piyush ; Kalwani, Manohar U. ; Dada, Maqbool |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 38.1998, 5, p. 523-524
|