Call center operational performance indicators and customer satisfaction : an explanatory-exploratory investigation
Alexandre Ferreira Oliveira; Luiz A. Joia
| Year of publication: |
2011
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|---|---|
| Authors: | Oliveira, Alexandre Ferreira ; Joia, Luiz A. |
| Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 24987657. - Vol. 3.2011, 2, p. 13-31
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009888850