Can online wait be managed? : the effect of filler interfaces and presentation modes on perceived waiting time online
Year of publication: |
2012
|
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Authors: | Lee, Younghwa ; Chen, Andrew N. K. ; Ilie, Virginia |
Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 36.2012, 2, p. 365-394
|
Subject: | Electronic Commerce | E-commerce | Website | Benutzerschnittstelle | User interface | Dauer | Duration | Elektronischer Datenaustausch | Electronic data interchange | Konsumentenverhalten | Consumer behaviour |
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