Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants

Jaemun Byun, Soocheong (Shawn) Jang

Year of publication:	2019
Authors:	Byun, Jaemun ; Jang, Soocheong (Shawn)
Subject:	foodservice \| open kitchen \| service failure \| Signaling \| Kundenzufriedenheit \| Customer satisfaction \| Gastronomie \| Restaurant industry \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Beschwerdemanagement \| Complaint management \| Signalling

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