Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center
| Year of publication: |
2003
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|---|---|
| Authors: | Aksin, O.Zeynep ; Harker, Patrick T. |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 2430034. - Vol. 147.2003, 3, p. 464-483
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