Cause for pause in retail service : a respond, reimagine, recover framework
Nitha Palakshappa, Sarah Dodds and Sandy Bulmer
| Year of publication: |
2022
|
|---|---|
| Authors: | Palakshappa, Nitha ; Dodds, Sarah ; Bulmer, Sandy |
| Subject: | Conscious consumption | Future | Interviews | Pandemic | Qualitative research | Retail | Service recovery | Servicescape | Shopping behavior | Sustainability | Wicked problem | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Befragung | Interview | Coronavirus | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-05-2021-0176 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407565