Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant

Beatriz Moliner Velázquez; María Fuentes Blasco; Irene Gil Saura and Gloria Berenguer Contrí

Year of publication:	2010
Authors:	Moliner Velázquez, Beatriz ; Fuentes Blasco, María ; Gil Saura, Irene ; Berenguer Contrí, Gloria
Published in:	The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 7, p. 532-545
Subject:	Beschwerdemanagement \| Complaint management \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsmanagement \| Service management \| Gastronomie \| Restaurant industry \| Spanien \| Spain

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