Check-in at the robo-desk : effects of automated social presence on social cognition and service implications
Vignesh Yoganathan, Victoria-Sophie Osburg, Werner H. Kunz, Waldemar Toporowski
| Year of publication: |
2021
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|---|---|
| Authors: | Yoganathan, Vignesh ; Osburg, Victoria-Sophie ; Kunz, Werner H. ; Toporowski, Waldemar |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 85.2021, p. 1-16
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| Subject: | Anthropomorphism | Service robots | Social cognition | Social presence | Technology readiness | Kognition | Cognition | Soziales Verhalten | Social behaviour | Automatisierung | Automation | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Sozialpsychologie | Social psychology | Social Web | Social web | Soziale Beziehungen | Social relations |