Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Stephanie Q. Liu, Vanja Bogicevic, Anna S. Mattila
| Year of publication: |
August 2018
|
|---|---|
| Authors: | Liu, Qing ; Bogicevic, Vanja ; Mattila, Anna S. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 89.2018, p. 47-56
|
| Subject: | Sensory marketing | Consumer behavior | Servicescape | Shapes | Warmth | Competence | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Gastronomie | Restaurant industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2018.04.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011881579