Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy

Nikhil Dhakate, Rohit Joshi

Year of publication:	2023
Authors:	Dhakate, Nikhil ; Joshi, Rohit
Published in:	Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 164.2023, p. 1-14
Subject:	E-healthcare \| Online consulting \| Patient satisfaction \| Sentiment analysis \| Kundenzufriedenheit \| Customer satisfaction \| Patienten \| Patients \| Dienstleistungsqualität \| Service quality \| Krankenhaus \| Hospital \| Schwellenländer \| Emerging economies \| Gesundheitsversorgung \| Health care \| Emotion

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