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Connecting key organizational dimensions for creating value focused on service in the new era
Duncan, Lucio R. Lescano, (2021)
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa, (2017)
The transformative value of a service experience
Blocker, Christopher P., (2015)
Service experiencing versus experiencing services
Grönroos, Christian, (2025)
Service management and marketing : managing the moments of truth in service competition
Grönroos, Christian, (1990)
Service management and marketing : managing the service profit logic
Grönroos, Christian, (2015)