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The transformative value of a service experience
Blocker, Christopher P., (2015)
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa, (2017)
Connecting key organizational dimensions for creating value focused on service in the new era
Duncan, Lucio R. Lescano, (2021)
Service management and marketing : a customer relationship management approach
Grönroos, Christian, (2000)
Marknadsföring i tjänsteföretag
Grönroos, Christian, (1987)
Strategic management and marketing in the service sector
Grönroos, Christian, (1984)