Collaborative Browsing für internetbasierte Service- und Supportprozesse

Andreas Lassmann

Year of publication:	2009
Authors:	Lassmann, Andreas
Publisher:	Frankfurt am Main [u.a.] : Lang
Subject:	Unternehmensdienstleistung \| Business services \| Electronic Commerce \| E-commerce \| Lieferantenmanagement \| Supplier relationship management \| Digitale Dienste \| Web-based service \| Callcenter \| Call centre \| Internettelefonie \| Internet telephony \| Kundenorientierung \| Kundendienst \| Unterstützungssystem <Informatik> \| Computer Telephony Integration
Description of contents:	Table of Contents [gbv.de]

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