Collaborative consumption continuance : a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services
Weng Marc Lim, Gaurav Gupta, Baidyanath Biswas, Rohit Gupta
| Year of publication: |
2022
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|---|---|
| Authors: | Lim, Weng Marc ; Gupta, Gaurav ; Biswas, Baidyanath ; Gupta, Rohit |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 32.2022, 3, p. 1463-1484
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| Subject: | Collaborative consumption | Continuance | Loyalty | Satisfaction | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Share Economy | Sharing economy | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-021-00486-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013463454