Making the long and adventurous journey from quality to loyalty
Frederic Marimon, Marta Mas-Machuca and Josep Llach
| Year of publication: |
2021
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|---|---|
| Authors: | Marimon, Frederic ; Mas-Machuca, Marta ; Llach, Josep |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 15, p. 1713-1731
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| Subject: | collaborative consumption | fulfilment of expectations | loyalty | quality | service | sharing economy | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Share Economy | Sharing economy | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2020.1770077 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012694186