Combining Service Blueprint and FMEA for Service Design
Year of publication: |
2007
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Authors: | Chuang, Pao-Tiao |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 27.2007, 2, p. 91-104
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