Commitment, satisfaction, and customer loyalty: a theoretical explanation of the satisfaction trap
| Year of publication: |
2012
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|---|---|
| Authors: | Wu, Xiaobo ; Zhou, Haojun ; Wu, Dong |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 11 (1.8.), p. 1759-1775
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