Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
| Year of publication: |
2012
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|---|---|
| Authors: | Salomonson, Nicklas ; Åberg, Annika ; Allwood, Jens |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 41.2012, 1, p. 145-156
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