Competing in a service economy : how to create a competitive advantage through service development and innovation
Anders Gustafsson; Michael D. Johnson
| Year of publication: |
c2003 ; 1. ed.
|
|---|---|
| Authors: | Gustafsson, Anders ; Johnson, Michael D. |
| Institutions: | University of Michigan / Business School (contributor) |
| Publisher: |
San Francisco, Calif. : Jossey-Bass |
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Wettbewerbsstrategie | Competitive strategy | Innovation | Wettbewerbsvorteil | Competitive advantage | Dienstleistung | Management | Wettbewerb |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] ; Description [swbplus.bsz-bw.de] ; Description [loc.gov] |
| Extent: | XV, 190 S. Ill., graph. Darst. 24 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references (p. 173-181) and index Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way |
| ISBN: | 0-7879-6156-6 ; 978-0-470-44821-2 ; 978-0-7879-6156-5 |
| Classification: | Fertigung |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10001719031