Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model
| Year of publication: |
2008
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|---|---|
| Authors: | Bai, Changhong ; Lai, Fujun ; Chen, Ye ; Hutchinson, Joe |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 19.2008, 9-10, p. 1055-1070
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