Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Hyun Sik Kim, Jun Youb Lee, Suna La, Beomjoon Choi
| Year of publication: |
2018
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|---|---|
| Authors: | Kim, Hyun Sik ; Lee, Jun Youb ; La, Suna ; Choi, Beom Joon |
| Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 35.2018, 6, p. 463-476
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| Subject: | critical incident technique | customer-to-customer encounter quality | customer-to-customer hedonic quality | customer-to-customer normative quality | customer-to-customer utilitarian quality | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21099 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011970135