Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Amritesh, Subhas C. Misra and Jayanta Chatterjee
| Year of publication: |
2014
|
|---|---|
| Authors: | Amritesh ; Misra, Subhas C. ; Chatterjee, Jayanta |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 7, p. 764-787
|
| Subject: | Service quality | e-Government | Credence based service setting | e-Government service quality | Dienstleistungsqualität | E-Government | E-government | Indien | India | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Öffentliche Dienstleistung | Public services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010392885