Conceptualizing the role of virtual service agents in service failure recovery : guiding insights

Salman Majeed, Woo Gon Kim, Rawan Nimri

Year of publication:	2024
Authors:	Majeed, Salman ; Kim, Woo Gon ; Nimri, Rawan
Subject:	AI technology \| Chatbots \| Customer behavior \| Hospitality marketing \| Hospitality service \| Service failure recovery \| Dienstleistungsqualität \| Service quality \| Krankenhaus \| Hospital \| Beschwerdemanagement \| Complaint management \| Gastgewerbe \| Hospitality industry \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Kundenservice \| Customer service

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1016/j.ijhm.2024.103889 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015338144