Conceptualizing the role of virtual service agents in service failure recovery : guiding insights
Salman Majeed, Woo Gon Kim, Rawan Nimri
| Year of publication: |
2024
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|---|---|
| Authors: | Majeed, Salman ; Kim, Woo Gon ; Nimri, Rawan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 123.2024, Art.-No. 103889, p. 1-12
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| Subject: | AI technology | Chatbots | Customer behavior | Hospitality marketing | Hospitality service | Service failure recovery | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Beschwerdemanagement | Complaint management | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103889 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015338144