Confirmatory factor analysis of determinants of service recovery
Year of publication: |
2011
|
---|---|
Authors: | Sabharwal, Nidhi ; Soch, Harmeen |
Published in: |
Global business review. - New Delhi [u.a.] : Sage, ISSN 0972-1509, ZDB-ID 2004354-5. - Vol. 12.2011, 2, p. 297-318
|
Subject: | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Indien | India |
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