Confucian value's influences on Chinese customer relationships in product crisis recovery
Hong-Jing Cui, Feng Yao, Tai-Yang Zhao, Tjong Budisantoso, Er-Shuai Huang, Xiao Yang
| Year of publication: |
2022
|
|---|---|
| Authors: | Cui, Hong-Jing ; Yao, Feng ; Zhao, Tai-Yang ; Budisantoso, Tjong ; Huang, Er-Shuai ; Yang, Xiao |
| Published in: |
European journal of international management : EJIM. - Genève : Inderscience, ISSN 1751-6765, ZDB-ID 2316652-6. - Vol. 17.2022, 2/3, p. 324-348
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| Subject: | attribution | Confucian value | consumer forgiveness | consumer loyalty | doctrine of the mean | empathy | hierarchy | product crisis recovery | reciprocity | saving face | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Konfuzianismus | Confucianism | China | Emotion | Beschwerdemanagement | Complaint management | Soziale Werte | Social values |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/EJIM.2022.120704 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012887530