Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Breffni M. Noone; Anna S. Mattila
| Year of publication: |
2010
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|---|---|
| Authors: | Noone, Breffni M. ; Mattila, Anna S. |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif : Sage, ISSN 1096-3480, ZDB-ID 24150897. - Vol. 34.2010, 2, p. 247-268
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009880429