Consumer reaction to crowding for extended service encounters
| Year of publication: |
2009
|
|---|---|
| Authors: | Noone, Breffni M. ; Mattila, Anna S. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 1, p. 31-41
|