Consumer perceptions of service constellations: implications for service innovation
| Year of publication: |
2013
|
|---|---|
| Authors: | Riel, Allard C.R. van ; Calabretta, Giulia ; Driessen, Paul H. ; Hillebrand, Bas ; Humphreys, Ashlee ; Krafft, Manfred ; Beckers, Sander F.M. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 24.2013, 3 (14.6.), p. 314-329
|