Consumer reactions to product recalls : the effects of intentionality, reputation, and public apology on purchase intentions
Enis Yakut, Ayse Gul Bayraktaroglu
| Year of publication: |
2021
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|---|---|
| Authors: | Yakut, Enis ; Bayraktaroglu, Ayse Gul |
| Published in: |
Journal of business economics : JBE. - Berlin : Springer, ISSN 1861-8928, ZDB-ID 2059561-X. - Vol. 91.2021, 4, p. 527-564
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| Subject: | Product recall | Corporate reputation | Intentionality of wrongdoing | Apology sincerity | Consumer behavior | Firmenimage | Konsumentenverhalten | Consumer behaviour | Produkthaftung | Product liability | Produktsicherheit | Product safety | Reputation | Öffentlichkeitsarbeit | Public relations | Produktqualität | Product quality | Beschwerdemanagement | Complaint management | Kaufentscheidung | Purchase decision |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11573-020-01011-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012546237