Consumer responses to interactive restaurant self-service technology (IRSST) : the role of gadget-loving propensity
Year of publication: |
August 2018
|
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Authors: | Ahn, Jee Ahe ; Seo, Soobin |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 74.2018, p. 109-121
|
Subject: | Restaurant technology | Interactive restaurant self-service technology | SSTQUAL | S-O-R paradigm | Mehrabian-Russell model | Selbstbedienung | Self-service | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Technischer Fortschritt | Technological change | Innovationsakzeptanz | Innovation adoption |
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