Consumer responses to the failure of self-service banking technology : moderating role of failure stability
Nedra Bahri Ammari and Abir Hsouna, Mounia Benabdallah, Anish Yousaf and Abhishek Mishra
| Year of publication: |
2022
|
|---|---|
| Authors: | Ammari, Nedra Bahri ; Hsouna, Abir ; Benabdallah, Mounia ; Yousaf, Anish ; Mishra, Abhishek |
| Subject: | Anger | Complaint behaviour | Customer dissatisfaction | Failure stability | Negative word-of-mouth | Self-service technologies | Supplier change | Selbstbedienung | Self-service | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Bankinsolvenz | Bank failure |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-05-2021-0192 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013396357